Privacy & Confidentiality Statement

At OTB Junk Removal LTD, your privacy and the protection of your personal information are extremely important to us. This Privacy & Confidentiality Statement explains how we collect, use, safeguard, and disclose information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, phone number, email address, and location when you fill out forms, request quotes, or contact us.

  • Usage Data: including IP address, browser type, pages visited, and other analytics information collected automatically through cookies or tracking technologies.

  • Service Information: details about the items you need removed, scheduled appointments, or related service requests.

2. How We Use Your Information

We use your information to:

  • Provide junk removal services and respond to inquiries

  • Process bookings, quotes, and customer support

  • Improve website performance and user experience

  • Send updates, reminders, or promotional messages (only with your consent)

  • Comply with legal obligations and protect our business interests

3. Confidentiality

All personal information shared with OTB Junk Removal LTD is treated with strict confidentiality.
We do not sell, rent, or trade your information with third parties. Your information will only be accessed by authorized team members who require it to perform their job duties and provide the services you requested.

4. Sharing of Information

We may share your information only in the following circumstances:

  • Service Providers: third-party partners who assist with payments, scheduling, analytics, or website hosting—strictly for operational purposes.

  • Legal Requirements: if required by law, court order, or governmental request.

We never share your information for marketing by third parties.

5. Data Protection & Security

We take appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of online transmission is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

You may request to:

  • Access the personal information we hold about you

  • Correct inaccurate or outdated information

  • Request deletion of your data, subject to legal obligations

  • Opt out of receiving marketing communications

7. Cookies & Tracking Technology

Our website may use cookies or similar tools to enhance your browsing experience and analyze website performance. You may adjust your browser settings to refuse cookies, but this may limit some functionality.

8. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

9. Changes to This Policy

We may update this Privacy & Confidentiality Statement periodically. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Information

If you have any questions about this Privacy & Confidentiality Statement or how your information is handled, please contact us at: OtbJunkRemoval@Gmail.Com